Spa & Wellness Assistant Manager
Dubai, UAE
Job description
Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
We are seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxurious spa facility at SO Uptown Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and overseeing daily operations.
· Overseeing daily operations and maintaining high standards of service
· Manage and motivate a team of spa therapists and support staff
· Develop and implement strategies to enhance guest satisfaction and increase revenue
· Monitor and maintain inventory of spa products and supplies
· Create and manage staff schedules to ensure optimal coverage and efficiency
· Assist in developing and implementing marketing and promotional strategies
· Ensure compliance with health and safety regulations and industry best practices
· Handle guest inquiries, feedback, and complaints professionally and efficiently
· Assist in financial management, including budgeting and reporting
· Stay updated on industry trends and incorporate new wellness practices into spa offerings
· Collaborate with other departments to create integrated guest experiences
Qualifications
· Bachelor's degree in Hospitality Management, Business Administration, or related field
· 3-5 years of experience in spa or wellness management
· Proven track record in customer service and team leadership
· Strong knowledge of spa treatments, therapies, and wellness trends
· Excellent communication and interpersonal skills
· Proficiency in scheduling and inventory management systems
· Experience with budgeting and financial reporting
· Familiarity with health and safety regulations in the spa industry
· Ability to develop and implement marketing and promotional strategies
· Strong problem-solving and decision-making skills
· Flexibility to work weekends, holidays, and varying shifts as needed
· Spa management certification preferred
· Fluency in English; knowledge of Arabic or other languages is a plus