Duty Manager

Job description

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. 

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

 

Job Description

The duty manager welcomes all guests and takes care of them from arrival through  departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach
They ensure a smooth and secure environment to all the guests during their stay and supervise and support the Team.

Front Office Operation

·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and brand standards are met
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
·  Communicate with Front Office Manager on all matters regarding guest services & Aparthotel operations
·  Supervise shift handover procedures
·  Coordinate and communicate with other Aparthotel departments as required regarding general administration and operations issues
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Ensure that front line staff complies with marketing techniques and maximizes sales
·  Check billing instructions, monitor guest credit and act upon any discrepancies
·  Conduct Night Audit Process for Aparthotel

 

Team Management

·  Provide department orientation and training of the Aparthotel service standards, procedures and programs
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Motivate and provides a work environment which brings out the best in team members

 

Other Responsibilities

·  Maintain complete knowledge of all Aparthotel services
·  Be fully conversant with Aparthotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Aparthotel

Qualifications

Knowledge and Experience

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times