Duty Manager

Job description

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

·  To assist the Front Office Manager in overseeing the operation of the hotel lobby and ensuring that guest needs are met and standards are adhered to.
·  Ensuring that quality of service as directed by the hotel management is delivered throughout the hotel at all times by giving guidance and support to all departments.
·  To ensure that day to day operation runs smoothly by assisting and where necessary assisting all departments throughout the hotel.
·  Handle sensitively and positively guest complaints, VIP guest requirements and to be a focal point for guest needs.
·  To liaise with the Sales and operational teams to ensure that guests expectations are exceeded and their requirements are met.
·  Help to maintain standards at a high level throughout the hotel by assisting in training, monitoring and evaluating staff.
·  Liaise with departmental managers in findings and put forward recommendations to exceed guests' expectations.
·  Observe and evaluate working procedures and recommending any improvements or ideas to the management team.
·  Ensure that guest expectations of quality service are met by monitoring feedback and giving suggestions to the management team.
·  To attend and where necessary, assist in all on and off the job training.
·  To assist, be aware of and attend, in any training of the Health and Safety requirements throughout the hotel.
·  To attend and contribute towards Management and staff meetings, as and when required.
·  Ensure that a full written record is kept of all incidents, comments, guest feedback.
·  Complete a full handover at each change of shift including the counting and signing for the Duty Manager’s float, bleep and keys.
·  To report and undertake any other duties as assigned by the hotel management team.

Qualifications

·  Bachelor's degree in Hospitality Management, Business, or related field.
·  Proven experience in Front Office roles within the hospitality industry.
·  Previous working experience in a truly global work environment is essential.
·  Previous experience in pre-opening is a plus.
·  Strong problem-solving abilities and a commitment to guest satisfaction.
·  Excellent communication, interpersonal, and team leadership skills.
·  Proficiency in hotel management software (Opera).
·  Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
·  Adept at data analysis and using insights to drive decision-making.
·  Flexibility to adapt to a dynamic and fast-paced environment.
·  Native Arabic speaker and fluency in verbal and written English is essential.
·  Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.

Additional Information

This is a pre-opening role.