Duty Manager

Job description

Company Description

Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.

We have an excellent team with diverse background, education and skills making it a comfortable working environment.

Job Description

·  Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.
·  Handle different guest challenges and situations and be part of the first response emergency team.
·  Attend VIP’s arrival.
·  Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
·  Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
·  Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
·  Maintain and improve quality service in Front Office.
·  Be aware of room status and also the competitors’ status.
·  Optimise the occupancy rate and average room rate.
·  Check the management of “no-show”
·  Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
·  Ensure that all entries in the logbook are read and followed up if necessary.
·  Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
·  Make sure that an ACCOR and Brand policies are respected

Qualifications

·  Guest focused personality is essential; experience is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities
·  Fluency in English; additional languages are a plus
·  Good interpersonal skills and self-confident
·  Good sales skills
·  Dynamic
·  Good presentation

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS