Duty Manager
Chennai (Chennai) Sales
Job description
Job Description
Main Duties:
Administration
· Liaise with different departments for smooth and coordinated work.
· Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
· Personally welcome and escort all hotel guests.
· Authorize courtesies for all VIP’s
· Maintaining guest profile and updating the same on regular basis
· Ensure to interact with the guests & enable the team to understand guest requirements.
Financial
· Responsible for maintaining high level of room sales, by up-selling.
· Adhere to Accor guidelines for all the financial related procedures
· Ensure maximum room occupancy within agreed overbooking policy.
· Ensure to balance the accounts on a daily basis.
Operational
· Adhere to the Standard Operating policies & Procedures.
· Check outstanding of in-house guests on a daily basis.
· To check whether the following records are kept in order and up to date:
· “C” forms
· Reception / Information Log Book
· Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
· Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
· Check the grooming and hygiene of the team.
· Ensure all VIP room inspection in coordination with House Keeping Department.
· Ensure that newspapers and parcels are delivered in the rooms without delay.
· To be readily available at all times to deal with problems or complaints.
· Ensure effective and speedy check-in & check-out facilities.
· Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
· Ensure that the entrance is easily accessible to cars and taxis at all times.
· Conduct briefing for concierge and Front Office Assistants.
· Log security incidents and accidents in accordance with hotel requirement
· Communicates with FOM all information likely to be interest to them
Personnel
· Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
· Ability to accept responsibility.
· Self confidence, motivation, drive and tenacity.
· Ability to enhance organizational performance.
· Ability to clearly delegate tasks and responsibilities.
· Ability to think strategically, inductively, and creatively.
· The propensity to recognize and acknowledge other people’s ideas.
Other Duties
· Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
· Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Additional Information
Competencies
· Strong leadership, interpersonal and training skills
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times