Doorman

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
·  Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
·  Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
·  Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
·  Assist Valet Parkers in issuing valet ticket to guests.
·  Direct flow of traffic at hotel driveways ensuring maximum safety.
·  Coordinate with security for the strict implementation of safety procedures.
·  Handle guests’ luggage promptly and professionally, using safe handling techniques.
·  Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
·  Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
·  Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
·  Respond to queries positively.
·  Follow department policies, procedures and service standards, including all safety policies.
·  Report “Lost & Found” items.
·  Perform other duties as assigned and requested.

Qualifications

·  Passion for Guest Service
·  Highly organized, results-oriented with the ability to be flexible and work well under pressure
·  Strong interpersonal and problem solving abilities
·  Excellent presentation and communication skills
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times