Doorman

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

PURPOSE OF POSITION

To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner. 

KEY ROLES & RESPONSIBILITIES

·  To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
·  Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
·  Adhere to guest contact standards at all times
·  Provide current knowledge of the services and facilities offered by the Hotel
·  Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
·  Obtain taxis for guests as required
·  Assist guests with requests for transport and other information
·  Knowledgeable of the events of the day and of daily Hotel activities
·  Knowledgeable of VIP guests and whenever possible address such guests by name
·  Has presence and alerts Security or Duty Manager of suspicious looking person(s)

Qualifications

PERSONAL ATTRIBUTES

 

·  Proficient verbal communication skills in English
·  Demonstrated ability to collaborate effectively with colleagues and management in a team environment
·  Exceptional attentiveness to guest needs, maintaining composure and professionalism at all times
·  Proven track record in fostering positive relationships with hotel residents and patrons
·  Demonstrated capacity for sound judgment when addressing challenging guest situations
·  Comprehensive understanding and proven ability to operate effectively in a multicultural environment

 

QUALIFICATIONS

·  Completion of secondary education is mandatory

 

EXPERIENCE

·  A minimum of one year's professional experience in the customer service or hospitality industry is required

 

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.