Door Attendant

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. 

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Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. 

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Assure that every luggage is covered with a baggage claim tag.  

· 
Parking of guests and visitors vehicles in the designated hotel parking area. 

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Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 

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Handle issuance of guest room key cards and ensure effective control for guest security. 

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Report any unusual occurrences or requests to the Concierge desk. 

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Be aware of the hotel accident Prevention Policies. 

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Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. 

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Check Hotel situation, occupancy, functions, groups, VIPs. 

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Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 

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At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. 

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Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously. 

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Review and update Logbook. 

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Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. 

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Oversee the day to day operations. 

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Assist guests with their luggage. 

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Report regularly on happening to Asst. FO/ FOM. 

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Aware of fire & first aid procedure 

· 
Handle guest complaints and report to manager 

· 
Be fully aware of the Talk of the Walk for the day. 

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Proper grooming at all times. 

· 
Attend training classes as per schedule. 

· 
Show fullest cooperation and respect within the team and other departments 

· 
Is aware of the daily activities and has product knowledge of all the hotel facilities. 

Qualifications

University Degree in any field. Minimum 1 year in a similar role. 

Additional Information