Director of Operations

Job description

Company Description

A Modern Tale of Culture in the Heart of La Condesa

Perfectly located at the intersection of two must-visit, culture-rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience a vibrant energy, captivating design, and a truly immersive spirit.

Surrounded by art galleries, lively parks, and a constantly evolving culinary scene, the hotel captures the city’s creative soul through dynamic spaces, local essence, and an unmatched cultural spirit.

Inside the masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 rooms and suites: a hint of discoveries to come and a focal point amid serene, modern décor.

Job Description

¡Your Purpose!

Ensure the hotel operates efficiently and delivers high-quality services to guests, while remaining aligned with the strategic goals set by Hotel Management. Key competencies required include: leadership skills, management, customer service, and a strong understanding of hotel operations in areas such as Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry.

¡Your Role in Action!

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Supervise and coordinate the hotel’s daily operations, including Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry departments.

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Foster a positive and motivating work environment.

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Implement and uphold policies and procedures to ensure service quality and guest satisfaction.

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Assist in developing and managing the hotel’s budget, monitoring expenses, and ensuring operations remain within set limits.

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Address and resolve guest complaints or issues effectively, ensuring a positive and memorable experience for all customers.

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Analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.

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Report directly to the General Manager, providing updates on hotel performance, operations, and new initiatives.

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Ensure the hotel complies with all relevant health, safety, and labor regulations.

Qualifications

Who Are You?

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Studies in hotel management, tourism, operations management, or a related field.

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Previous experience of at least 3 years in a luxury hotel role with a background in Rooms.

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Strong leadership and team management skills, with the ability to inspire and develop staff.

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Knowledge of hotel management software and reservation systems.

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Excellent verbal and written communication skills in both the local language and English.

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Commitment to guest satisfaction and the ability to effectively resolve issues.

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Ability to analyze operational and financial data and make informed decisions based on those insights.

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Familiarity with the legal standards and regulations governing hotel operations.