DIRECTOR OF OPERATIONS

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Business Performance

·  Support the annual budgeting process and financial forecast for the operations departments
·  Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
·  Analyze monthly P&L and month-end reports, identify deviation from business plan goals
·  Gather and report financial information to the General Manager

Operation

·  Develop, recommend, implement and manage the operational department’s annual and long term goals
·  Conduct daily briefing with management on current key activities
·  Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
·  Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
·  Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
·  Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
·  Represent the Brand in projecting a credible image to the market, residents and colleagues alike
·  Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
·  Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
·  Be visible around the hotel and show an active interest in our colleagues’ welfare
·  Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
·  Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

·  Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
·  Assist General Manager with interviews, selection and recruitment of operations departments management team
·  Identify and develop team members with potential
·  Conduct performance review and manages performance issues that arise within the operations departments management team
·  Constantly monitor team members performance, attitude and degree of professionalism

Main Complexity/Critical issues in the Job

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Qualifications

·  Bachelor’s Degree from a reputable hospitality school preferred
·  Minimum 5 years of operational management experience with strong F&B background or at least 2 years of experience in a similar capacity
·  High degree of professionalism with strong understanding of hotel operations and business acumen
·  Excellent reading, writing and oral proficiency in English language
·  Ability to communicate in a local language where the hotel operates is desirable
·  Strong working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Your team and working environment:

·  You would be reporting to the General Manager
·  You have to work closely with operations team of Front Office, Food and Beverage, Sales & Marketing, Spa and Finance to ensure Cousu Main experience (Exceptional Guest Service) to the guest
·  You have to co-ordinate with external business partners like vendors of Linen, Toiletries, Floral materials and uniforms to provide materials as specified in brand standards 
·  Ensure Leadership Team are well aware of business forecast and strategies of the hotel 

Competencies

·  Strong leadership, interpersonal and training skills
·  Ability to lead expatriates and local colleagues effectively
·  Excellent communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.