Offers “Accor”

days ago Accor

Concierge (Butler)

  • Jasper (Municipality of Jasper)

Job description



Concierge (Butler)

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Jasper Park Lodge. Your ability to anticipate Guest needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview:  Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".


Summary of Responsibilities:  Reporting to the Guest Experience Manager / Chef Concierge,responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service
·  Follow Front Office policies, procedures and service standards
·  Assist guests with mail, messages, and any plans or arrangements they require including babysitting and dog-sitting
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
·  Assist guest with dining reservations and handling group/ special occasions dining needs
·  Provide personalized and specialized service to VIP guests of the Hotel  through pre-arrival emails, communication and follow up throughout stay and post-departure
·  Act as a liaison and resource for other departments and employees of the Hotel
·  Follow department policies, procedures and service standards
·  Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
·  Constantly be aware of daily functions and promotions in the hotel
·  Following all safety and sanitation policies
·  Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
·  Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
·  Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
·  Other duties as assigned 


·  Previous customer related experience required
·  Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
·  Computer literate in Microsoft Window applications an asset
·  Previous experience with Property Manager and Book it!, Open Table and Kipsu text messaging system an asset
·  Pro Serve certification an asset                                 
·  Valid Alberta driver’s license an asset
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable, self-starter and goal oriented
·  Ability to work well under pressure in a fast-paced environment
·  Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

·  Sitting: 0-1 hrs/day
·  Walking: 7-8 hrs/day
·  Standing: 7-8 hrs/day
·  Bending/Reaching: 0-3 hrs/day
·  Pushing/Pulling: 0-3 hrs/day
·  Physical effort: medium, required to lift up to 50lbs
·  Environmental stress: busy atmosphere


Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

APPLY TODAY:  Whether you’re launching your career or seeking meaningful employment, we invite you to visit  to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!