Concierge Agent

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

·  To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
·  To maintain open line of communication and co-ordination with related departments to ensure customers' requests and complaints are handled effectively and efficiently
·  To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
·  Is fully knowledgeable of all services and amenities available in the hotel
·  Adheres to health and Safety policies
·  Up sell hotel facilities
·  Set example in grooming standards at all times
·  Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
·  Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests.
·  Is point of contact to handle customer complaints and feedback according to 25hours standards
·  Actively sell and promote the resort's facilities first, then refer guest to other 25hours Properties and then only suggest other hotels if we cannot meet guest requested
·  Accept post cards, letters for mailing and sell stamps as appropriate.
·  Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
·  Any other duties as may reasonably be requested by the management.
·  Assists the GSM with handling the Jet.Connect e-mail accounts and actions guest's requests
·  Carries daily courtesy calls to VIP guests and ensure that the feedbacks are logged, communicated and resolved according to the 25hours standards
·  Recognizes all repeat and important guests
·  Is a constant source of information, help and assistance to all guests
·  Promotes the Sirius program
·  To have individual training a maximum of 6 hours on a monthly basis and if needed cross training within Front Office and other hotel departments.
·  Is present to ensure smooth check-ins and check-outs of the hotel VIP guests
·  Signs GSE Front Office transactions in absents of the GSM when required
·  Co-ordinates house tours/site inspections and conduct them when required
·  Assist media relations with house tours for film crews, travel writers and photo shootings
·  Follows the job task lists and ensures full handover from shift to shift
·  To coordinate and distribute the staff attendance summery sheet
·  To assist guests with flight bookings, online check-in and transport arrangements.
·  To carry out the Night Shifts and duties as required
·  Performs other duties as assigned by the Senior management

Qualifications

·  Hospitality degree preferred
·  At least 2 years' experience in a  5 star hotel of more than 200 rooms with knowledge of Concierge Operations
·  Fluent in English and in a second language (Arabic preferred) - A third language is highly appreciated
·  Computer literate in MS Office Application
·  Administration Skills
·   Good knowledge of PMS systems (Opera preferred)
·  Is able to deliver excellence even under pressure
·  Understands people and adapts easily to different situations
·  Uses positive body language at all times
·  Is able to work in a team and to build upon strengths and challenges
·  Demonstrates energy and enthusiasm with work
·  Demonstrates dedication and commitment to their role
·  Is focused on delivering results and achievements
·  Is courteous and helpful to all colleagues and customers at all times

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...