Concierge

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.  

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Respond to special requests from guests with unique needs and follow up to ensure satisfaction.  

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Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.  

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Answer, record, and process all guest calls, messages, requests, questions, or concerns. 

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Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.  

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Review shift logs/daily memo books and document pertinent information in logbooks.  

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Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.  

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Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  

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Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  

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Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.  

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Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.  

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Comply with quality assurance expectations and standards.  

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Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).  

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Maintain awareness of undesirable persons on property premises 

 

Qualifications

University Degree in any field. Minimum 1 year in a similar role. 

Additional Information