Club Front Desk Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:             

·  Consistently offer professional, friendly and engaging service
·  Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
·  Ensure all guests are registered prior to using the fitness facility
·  Ensure all guests are aware of the guidelines regarding the use of the facility
·  Maintain cleanliness of all types of equipment, public and service areas
·  Ensure guests members are aware of all programs and activities available
·  Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets. Issue towels and day lockers.
·  Provide guests with all information regarding the fitness facility and its offerings
·  Provide all administrative duties as required
·  Assist in promoting the facility and organizing special events as required
·  Report any equipment that needs servicing
·  Provide a high level of guest satisfaction through effective communication
·  Follow departmental policies and procedures
·  Follow all safety and sanitation policies
·  Other duties as assigned 
·  Answer phones.
·  Charge accounts and collect payments.
·  Maintain cleanliness of the locker room, lounge, and coffee areas.
·  Maintain full knowledge of emergency procedures provided in the colleague handbook
·  Oversee lost and found, making sure proper procedures are followed.
·  Assign tennis courts.
·  Prepare and maintain coffee/tea station.
·  Complete administrative tasks and miscellaneous reports given by the Managers.
·  Complete assigned tasks given by the Managers.

Qualifications

·  Certification in First Aid and CPR required
·  Computer literate in Microsoft Window applications preferred
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Hourly Rate: $23.86 Gross USD

Additional Information

Physical Aspects of Position (include but are not limited to): 

·  Frequent standing and walking throughout shift
·  Occasional lifting and carrying up to 30 lbs.
·  Frequent kneeling, pushing, pulling, sitting
·  Occasional ascending or descending ladders, stairs and ramps