Butler, The Savoy

Job description

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title:  Butler

Department:  Butlers

Inspired & Supported by:  Head Butler

Salary: £35,390 (including service charge)

 

Your purpose will be :  To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

You will be accountable for:

·  Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
·  Taking ownership of any guest request which comes your way seeing it through until completion
·  Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

·  Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
·  Confidently undertake all elements of the front desk operation including arrivals, check out and billing
·  Process all financial transactions with accuracy
·  Provide in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to rooms
·  Drive revenue through upselling and cross selling.
·  Communicate clearly with other teams and through RSM to ensure efficient service for our guests
·  Seek opportunities to surprise and delight our guests
·  Meet all service standards in every guest interaction
·  Ensure that deliveries for guests and colleagues are correctly recorded and delivered
·  Ensure the front hall is covered at all times and provides a warm welcome for all guests
·  Promote and nurture positive relationships in the local area strengthening our position in the marketplace
·  Pay keen attention to guest preferences and update profiles accordingly
·  Cover the night shift including assistance with preparation of the night audit

Qualifications

What you will need to do this role:

Essential:

·  1 – 3 years’ experience in a luxury hospitality environment
·  Excellent customer service skills
·  Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
·  Enthusiastic and positive personality with the ability to build trusting relationships
·  Ability to multi task and problem solve in a fast paced environment
·  Keen eye for detail
·  Previous experience of guest complaint handling and going the extra mile to meet guest needs
·  Flexibility to work different shifts including night shifts  
·  Knowledge of OPERA PMS

Desirable:

·  Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

·  Competitive salary and benefits including pension and life assurance
·  31 days of holiday including public holidays (increase to 33 days after 5 years)
·  Cashback scheme for everyday wellbeing/healthcare expenses for all colleagues
·  Laundry services & dry cleaning for uniform
·  Colleague restaurant
·  Colleague gym facility and gym membership discount
·  Free stay at The Savoy after successful completion of probation
·  Employee assistance program
·  Cycle to work scheme
·  50% discount at our iconic American & Beaufort Bars
·  50% discount at our world-famous Afternoon Tea
·  50% discount at our spa and florist
·  Savoy hotel discount and discount across Accor hotels worldwide
·  50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
·  20% at Gordon Ramsay restaurants outside the hotel