Butler Manager

Job description

Job Description

In this role, you will report to the Director of Rooms and be having the following responsibilities but not limited to:

· 
Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.

· 
Manage staff schedules, ensure adequate coverage, and handle daily team briefings.

· 
Oversee all aspects of butler service to ensure guests' or residents’ needs are anticipated and fulfilled promptly and discreetly.

· 
Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.

· 
Coordinate with housekeeping, front office, kitchen, and other departments to ensure smooth service delivery.

· 
Manage inventory of butler supplies and equipment, ensuring all items are well maintained.

· 
Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.

· 
Foster a culture of continuous improvement and professionalism among the butler staff.

· 
Monitor service standards regularly and conduct performance reviews with staff.

· 
Address and resolve any service issues or guest complaints swiftly and effectively.

· 
Maintain records related to staffing, training, and service incidents.

· 
Prepare reports on service performance and staff productivity for management review.