Butler

Job description

Company Description

Raffles is a brand among the Accor group. In most of its locations, Raffles has a long history of making the most of major landmarks, embedded in the local heritage of each country. Raffles Hotels create a well-balanced bridge between local communities, heritage, and the environment. Through the Raffles brands, the historical buildings enjoy a new life thanks to renovations that helped create refreshed luxurious accommodations that benefit from a better sustainable performance thanks to their new eco-design. These sensitive, high-quality, and sustainable repairs and enhancements are provided by the brand in areas of high historic significance.

Raffles Europejski Warsaw , a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

Job Description

Reporting to the Head Butler, responsibilities and essential job functions include but are not limited to the following: 

·  To consistently provide thoughtful, caring and sincere service
·  To identify and anticipate Guests’ needs and ensure personalized service is provided
·  To provide Food and Beverage Services as required
·  To assist with any plans or arrangements the guest intends to make during their stay
·  To ensure that all requests from Guests are made possible and are followed up on
·  To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
·  Ensure repeat guests are met and greeted on a daily basis and profiles are updated
·  Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
·  Respect guest privacy and do not discuss guests’ private information with colleagues
·  Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
·  Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
·  Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
·  Demonstrate discretion and courtesy when entering into the private space of guests
·  To assist guests regarding hotel facilities in an informative and helpful way

Qualifications

·  Previous customer related experience an asset
·  Must possess a professional presentation
·  Must possess outstanding guest services skills and sophisticated verbal and communication skills
·  Computer literate in Microsoft Window applications an asset
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS