Butler

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.

KEY ROLES & RESPONSIBILITIES

·  Ensures all the residents receive prompt and courteous service.
·  Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
·  Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment’s, perishables, stationary, etc.
·  Checks the expiry dates of all perishables and practices optimum usage of recourses.
·  Maintain the minibar stocks
·  Liaises with Culinary and Guest Relations  team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
·  Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
·  Ensures that consumption of resident supply is under control
·  Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
·  Practices up-selling of the hotel products and facilities.
·  Ensure that repeat residents are met and greeted regularly and the profiles are updated.
·  Attends daily briefing and notes all information about the residents and functions in the hotel
·  Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
·  Fully understands the difference of guest levels (VIP)
·  Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
·  Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor
·  Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
·  Fully understands the difference of room categories.
·  Performs related duties and special projects assigned.
·  Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
·  Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
·  Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
·  Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
·  Work closely with housekeeping team in maintaining the guest room and ensure all rooms / suites are tidied up after residents leave their room.
·  Perform all duties with discretion, professionalism and a pleasant demeanor

Perform such functions as to include but not be limited to:

·  Liaise with the Concierge, Raffles Club, and Guest Relations team in preparing a detailed stay of the guest, such as restaurant reservation wake up calls, trip information, and transportation arrangement. Etc.
·  Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
·  Greeting Guest and showing them to their rooms, offering refreshments, and taking care of them throughout their stay
·  Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
·  Recommend and arrange amenities for guests
·  Provide a fond farewell for each guest.
·  Liaise with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles

Occupational Health and Safety Responsibilities

·  Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
·  Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
·  Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
·  Initiate action to correct a hazardous situation and notify supervisors of potential dangers
·  Log security incidents and accidents in accordance with hotel requirements  
·  Prepare requisitions for amenities on a timely basis and to ensure Amenities are placed prior guests arrival

 

Qualifications

PERSONAL ATTRIBUTES

·  Good English language verbal and written communication skills 
·  Good level of engagement with residents
·  Ability to work cohesively with co-workers and managers as part of a team
·  Ability to be attentive to guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with hotel residents and patrons
·  Ability to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

·  Degree from School for Tourism & Hotel Management

 EXPERIENCE

·  Minimum two year’s experience as a butler.

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates