Butler

Job description

Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

 

Responsibilities and essential job functions include but are not limited to the following:     

 

· 
Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities. 

· 
Establish good public relations with all guests

· 
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

· 
Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up

· 
Always transmits guest requests and preferences accurately to the team

· 
Receives, records, and distributes various reports via the Opera system

 

· 
Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. 

· 
Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. 

· 
Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. 

· 
Ensures all the residents receive prompt and courteous service 

· 
Assist guest with room and local information; make bookings and reservations as required by guest. 

· 
Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. 

· 
Practices up-selling of the hotel products and facilities. 

· 
Fully understands the difference of guest levels (VIP) 

· 
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

· 
Follows all policies and procedures ascertained by the hotel.