Butler

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

 

Job Description

We are seeking a highly skilled and professional Butler to join our esteemed team in Obhur Jeddah, Saudi Arabia. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our distinguished guests, ensuring their comfort and satisfaction throughout their stay.

·  Greet and welcome guests upon arrival, assisting with check-in procedures and luggage handling
·  Anticipate and fulfill guests' needs, preferences, and requests with utmost discretion and efficiency
·  Maintain impeccable standards of cleanliness and organization in guest rooms and common areas
·  Coordinate with various departments to ensure seamless service delivery, including housekeeping, food & beverage, and maintenance
·  Manage guest itineraries, make reservations, and arrange transportation as needed
·  Prepare and serve refreshments, meals, and beverages according to guest preferences
·  Assist with packing, unpacking, and garment care services
·  Handle guest correspondence and manage any special requests or complaints promptly and professionally
·  Maintain accurate records of guest preferences and service delivery for future reference
·  Stay informed about local attractions, events, and cultural activities to provide knowledgeable recommendations to guests
·  Ensure compliance with all safety and security protocols
·  Participate in ongoing training to enhance service skills and knowledge of luxury hospitality standards

Qualifications

·  Bachelor's degree in Hospitality Management, Tourism, or a related field
·  Minimum of 2-3 years of experience as a Butler in a luxury hotel or private residence
·  Fluency in English; proficiency in Arabic and/or additional languages is highly advantageous
·  Exceptional interpersonal and communication skills with a warm, professional demeanor
·  Strong attention to detail and ability to anticipate guests' needs
·  In-depth knowledge of luxury hospitality standards, etiquette, and protocol
·  Proficiency in hospitality management software and MS Office suite
·  Excellent organizational, time management, and multitasking abilities
·  Flexibility to work varied shifts, including evenings, weekends, and holidays
·  Strong problem-solving skills and ability to make decisions independently
·  Knowledge of local customs, attractions, and cultural sensitivities in Saudi Arabia
·  Understanding of Islamic cultural norms and etiquette
·  Ability to maintain confidentiality and exercise discretion at all times
·  Physical stamina to stand for extended periods and lift up to 50 pounds
·  Commitment to delivering exceptional guest experiences and maintaining the highest standards of service