Business Development Manager

Job description

Job Description

· 
Market Analysis and Strategy Development:

·  Conduct thorough market research to identify trends, competitors, and potential areas for growth.
·  Develop comprehensive business development strategies aligned with the hotel's objectives and market dynamics.
·  Identify target market segments and develop tailored strategies to penetrate and capture market share.
· 
Sales and Revenue Generation:

·  Develop and execute sales plans to meet or exceed revenue targets.
·  Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other key stakeholders.
·  Negotiate contracts, pricing, and terms to secure profitable business agreements.
·  Continuously explore new revenue streams, such as group bookings, events, packages, and ancillary services.
· 
Customer Relationship Management:

·  Ensure exceptional customer service standards are maintained to foster guest loyalty and positive reviews.
·  Actively engage with guests to gather feedback, address concerns, and identify opportunities for improvement.
·  Implement loyalty programs and retention strategies to encourage repeat business and enhance guest satisfaction.
· 
Networking and Representation:

·  Represent the hotel at industry events, trade shows, and networking functions to promote brand awareness and establish professional relationships.
·  Stay abreast of industry trends, best practices, and regulatory changes to remain competitive and adaptive in the market.
· 
Reporting and Analysis:

·  Track and analyze sales performance metrics, market trends, and customer feedback to assess effectiveness of business development strategies.
·  Prepare regular reports and presentations for senior management, highlighting key insights, achievements, and areas for improvement.