Bellman

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
·  Perform all other assigned duties, and adhere to Novotel Bangalore Techpark’s standards of performance, appearance, and conduct.
·  Responsible for providing courteous and competent services to the guests.
·  Any matter which may effect the interests of Mercure Kathmandu Sukedhara Heights should be brought to the attention of the Management.
·  Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to guest’s queries by resolving issues in a timely and efficient  manner to ensure customer satisfaction.
·  Identify optimal, cost-effective use of the resources.
·  Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
·  Ensure to handle the luggage in a courteous and efficient manner.
·  Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
·  Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
·  Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
·  Possess knowledge of the Fire and Emergency procedures of the hotel.
·  Responsible and accountable for the loading and unloading of guest luggage from guest cars.
·  Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
·  Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
·  Ensure to convey a sense of the guest's importance and project a professional environment which reflects Mercure Kathmandu Sukedhara Heights commitment to customer service.

Additional Information

·  Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;