Bell person

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a friendly and efficient Bell person to join our team at a prestigious hotel in Phu Quoc, Vietnam. As a Bell person, you will play a crucial role in ensuring our guests have a positive and memorable experience from the moment they arrive until their departure.

·  Welcome guests and assist with their luggage upon arrival and departure
·  Provide timely and organised luggage delivery service to guest rooms
·  Orient guests on room facilities to enhance their comfort and experience
·  Respond promptly to guest requests and inquiries
·  Collaborate with the doorman and front desk staff to ensure smooth arrivals and departures
·  Maintain a presence in the lobby area to offer assistance to guests as needed
·  Assist with group luggage logistics for conferences and events
·  Perform manual wake-up calls for guests during night shifts when required
·  Ensure timely delivery of amenities to guest rooms
·  Maintain a clean and organised lobby and luggage storage area
·  Adhere to the hotel's grooming standards at all times

Qualifications

·  Minimum Secondary Education
·  Excellent communication skills in English (both verbal and written)
·  Physical ability to lift and carry luggage
·  Strong customer service orientation with a friendly and approachable demeanour
·  Flexibility to work in shifts, including nights and weekends
·  Basic knowledge of hotel operations
·  Ability to remain calm and professional in fast-paced situations
·  Excellent organisational skills and attention to detail
·  Team player with a positive attitude and willingness to learn
·  Proficiency in a second language is desirable
·  Previous experience in hospitality is beneficial but not required, as training will be provided

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.