Bell Captain

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  In charge of supervising bell desk, valet, transportation and airport operations
·  Ensure all deliveries are recorded and documented.
·  Ensure deliveries are completed in a proper, courteous and timely manner
·  Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
·  Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
·  Ensure the equipment are cleaned and maintained on a daily basis.
·  Assist guests with transportation by liaising with our transportation and airport team.
·  Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
·  Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
·  Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
·  Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
·  Market and up-sell hotel rooms, facilities, and amenities whenever possible.
·  Schedule the weekly bell desk staff operation as well as their breaks
·  Respond to queries positively.
·  Follow department policies, procedures and service standards, including all safety policies
·  Report “Lost & Found” items.
·  Perform other related duties as assigned or requested

Qualifications

·  Excellent written and verbal communication, interpersonal and leadership skills
·  Highly organized, results-oriented with the ability to be flexible and work well under pressure
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Fluency in English, secondary language preferred
·  Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
·  Must have the ability to handle a multitude of tasks and Guest requests
·  Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
·  Knowledge of Opera Property Management System an asset
·  Ability to work cohesively with fellow heartists as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times