Bell Captain

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To supervise the bell attendants, valet parking, ensuring that the hotel standards and procedures are fully known and followed.
·  To ensure uncompromising levels of cleanliness and maintenance of the vehicles and work place.
·  To ensure that all bell attendants are attentive, providing top service to all guests checking in / checking out and within the lobby areas.
·  To handle all luggage in and out movements from guests checking in and out, including buggy service needs requested by guests.
·  To ensure the safety of vehicles and its passengers by complying with the road regulations and the safety and security procedures at all times.
·  To personally inspect the vehicles and to ensure they all are in perfect working conditions.
·  To schedule the vehicles for service on a distance traveled basis as defined by the manufacturer or whenever needed.
·  To monitor vehicles log books and to provide fuel vouchers accordingly.
·  To ensure appropriate stock level for the smooth run of the Limousine Service and Valet Parking services and to prepare requisitions accordingly.
·  To ensure a proper coverage and supervision of drivers and valets at all times.
·  To handle outsourced valet parking staff when needed and to ensure the same hotel standards and procedures are respected.
·  To conduct a daily line up briefing with the drivers / valet parking team to recapitulate tasks and activity.
·  To control that the arrival and departure lists are updated and the transportation and airport services are scheduled and respected.
·  To ensure a proper handover between the shifts.
·  To assign tasks and to offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
·  To ensure the strict control of hotel keys and car keys handling.
·  To daily implement and control the check lists.
·  To assist the AFOM and FOM in preparing forecasts and statistics.
·  To respect schedules, terms and deadlines as agreed with the Management.
·  To daily review the drivers / valet parking logbooks and to sign them. To personally update the activity reports.
·  To ensure that all staff members have valid driving license and that they are updated with the traffic rules and they respect them all the time.
·  To ensure a proper use of the telephone etiquette as per Sofitel standards.
·  To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
·  To escort the guests rather than pointing out directions.
·  To ensure that the privacy of the guests and the confidentiality of the information is respected.
·  To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
·  To call the AFOM, FOM, NM or DOR for advice in serious cases or if an approval is required.
·  To be aware of all VIPs visiting or staying in the hotel.
·  To ensure that all drivers are familiar with the city, roads, locations, and they have and know how to use a map.
·  To ensure that all team members are aware of the hotel outlet timings and promote the internal activities and events.
·  To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
·  To share daily activity highlights with the AFOM, NM and FOM, including internal and external guest opportunities.
·  To maintain an atmosphere of high morale and a happy working relationship among the team.
·  To keep the Front Office Manager and Assistant Front Office Manager up to date on employee performance.
·  To be an ambassador of the drivers and of the hotel, in and outside the work place.