Bell Attendant

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. 

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Assure that every luggage is covered with a baggage claim tag.  

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Parking of guests and visitors vehicles in the designated hotel parking area. 

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Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 

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Handle issuance of guest room key cards and ensure effective control for guest security. 

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Report any unusual occurrences or requests to the Concierge desk. 

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Be aware of the hotel accident Prevention Policies. 

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Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. 

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Maintains accurate records / documentation, as per operational and organizational requirements. 

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Responsible for lobby paging services under the supervision of Concierge. 

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Practices suggestive selling and able to familiarize guests to hotel facilities. 

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Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure. 

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Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.) 

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Ensure luggage is placed for guest to unpack.   

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Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. 

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Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day 

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Check Hotel situation, occupancy, functions, groups, VIPs. 

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File daily concierge desk report and documents systematically under the supervision of Concierge 

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Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. 

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At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. 

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 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. 

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Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.  

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Handling telephone calls at the Concierge desk 

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Review and update Logbook. 

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Check equipments. 

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Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. 

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Oversee the day to day operations. 

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Report regularly on happening to Asst. FO/ FOM. 

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Aware of fire & first aid procedure 

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Handle guest complaints and report to manager 

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Be fully aware of the Talk of the Walk for the day. 

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Proper grooming at all times. 

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Attend training classes as per schedule. 

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Show fullest cooperation and respect within the team and other departments. 

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Is aware of the daily activities and has product knowledge of all the hotel facilities. 

Qualifications

University Degree in any field. Minimum 1 year in a similar role. 

Additional Information