Beach Hostess

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Check the reservation system and in-house guest information for the next meal period.
·  Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
·  Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
·  All the reservations are allocated as per the floor plan.
·  Always answer the phone politely using a friendly tone and being informative.
·  The telephone must be answered on a maximum of three rings.
·  If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
·  You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
·  Understand the Server and runner tasks in the outlet and provide assistance as required.
·  Have a fair idea about general information around the city.
·  To be aware of all the policies and procedures in the Hotel.
·  Other duties as assigned

Qualifications

·  Excellent communication skills in English, both written and verbal.
·  Previous customer service experience required
·  It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
·  Excellent communication and organizational skills
·  Strong interpersonal and problem-solving abilities
·  High level of energy and professional at all times
·  Excellent personal presentation and grooming