Barista

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

·  To have thorough knowledge of all SOP’s and P&P’s for Food and Beverage Service department
·  To have thorough knowledge of local rules and regulations
·  To have advance knowledge Accor Online Platforms
·  To have extensive knowledge of hospitality sector, especially upper luxury segment
·  To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
·  Good written and verbal communication skills in English
·  Able to develop rapport with colleagues and management staff
·  Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
·  Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
·  Go extra mile to make sure every employee's needs are not just met, but exceeded.
·  Treat every employee with respect and make them feel valued
·  Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
·  Go extra mile to make sure every guest needs are not just met, but exceeded.
·  Assist and support team members and other departments in order to ensure a smooth operation
·  Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
·  Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
·  Never fail the Top 5 Service Excellence
·  Look at me
·  Smile at me
·  Talk to me
·  Listen to me
·  Thank me