Banquet Manager

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

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Take charge of banquet event operation 

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Conduct departmental daily briefings to ensure that all pertinent information is well received by team members. 

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Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments. 

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Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log 

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Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received  

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Ensure that team members with direct guest contact possess good product knowledge 

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Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations 

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Check and ensure that all operating supplies are well stocked and sufficient to run operation 

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Plan the manning allocation/work assignment per Banquet event 

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mplement appropriate and effective measures to keep costs and expenses within budget 

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Supervise the maintenance of service standards during banquet service operations  

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Engage and obtain guests’ feedback during operations to ensure satisfaction 

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Handle guests’ complaints and comments tactfully and efficiently 

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Qualifications

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Diploma in Hospitality Management/Food & Beverage preferred  

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Additional certification(s) in Food & Beverage will be an advantage 

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Minimum 2 years of relevant experience in a similar capacity 

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Excellent reading, writing and oral proficiency in English language 

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Ability to speak other languages and basic understanding of local languages will be an advantage 

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Working knowledge of MS Excel, Word, & PowerPoint