Associate Butler

Job description

Job Description

The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards.

Primary Responsibilities

Executes Butler Runner Core Tasks

·  Collect daily amenities such as fruits, special amenities and stocks and to distribute them to operational pantries and appropriate storage spaces.
·  Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
·  Receive and replenish stocks such as fruits and minibar items.
·  Napkin folding, silverware polishing and chinaware cleaning.
·  Assist to discard old fruits and replenish with new.
·  Picking up of welcome drink ingredients.
·  Handle breakage process on a weekly basis.
·  Update all HACCP any audit trackers in a timely fashion.
·  Inventory management of butlers’ OS&E and organize storage spaces.
·  Perform any ad-hoc non guest facing duties which are assigned by butler leadership team.
·  Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

·  Diploma from School for Tourism and Hotel Management.
·  Minimum 2 years’ relevant experience.
·  Excellent communication skills in English and ability to communicate in a second language is preferred.

Competencies

·  Possesses strong interpersonal skills and ability to communicate in second language.
·  Ascertains and addresses guest/colleague needs.
·  Focuses on service with an eye for detail and an approachable attitude.
·  Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
·  Prioritises and organises work assignments and delegates work effectively.
·  Self-motivates and shows good initiative in a dynamic environment.
·  Ensures security and confidentiality of guest and hotel information.
·  Possesses good computer and property management system skills.
·  Embraces and responds to change effectively.
·  Creativity.
·  Experiential focus.
·  Local market knowledge.
·  Understands international luxury travelers and their needs.
·  International level of quality and non-hotel experience a plus.
·  Multi-cultural understanding.

Additional Information

Benefits of Joining Raffles Hotel Singapore

·  5-day Work Week.
·  Duty Meals are provided.
·  Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
·  Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
·  Medical and Wellness Benefit.
·  Comprehensive Insurance Coverage.
·  Local/Overseas Career Development & Growth Opportunities.
·  Holistic Learning and Development Opportunities.