Assistant Sales Manager

Job description

Company Description

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Job Description

- The Assistant Sales Manager shall be guided by the principles of integrity, diligence, initiative and cooperation in the performance of duties

- To be responsible for attracting new and old customers to the hotel from travel agencies and other companies that check-in for leisure guests and exceed guest expectations;

- To consistently offer a professional, friendly service:

- To confirm all guest event information with clients and direct supervisor

- To ensure the achievement of monthly, quarterly and annual sales targets;

- To implement the organization of collective, short-term and/or banquet-type business through the preparation and implementation of a special action plan:

- To  determine and agree on price parameters and quotas approved on the basis of written contracts:

- To participating in trade fairs and advertising events within the framework of hotel and trade-related organizations:

- To organize payment procedures, to collect adequate information about the acceptance of any deposits and/or loans and to ensure that they are received within the acceptable time frame:

- To organize and/or participate in daily meetings to ensure that relevant departments are aware of last-minute changes, to review contracts with event and wholesale companies;

- To prepare weekly, monthly, quarterly and annual reports as required.

- Courteous assistance and proper coordination of staff and guests;

- Participate in weekly department meetings, daily meetings and trainings;

- To perform other duties determined by the direct manager;

- To organize meetings with clients outside the hotel 5 times a week:

- To share all necessary information fully and correctly with the appropriate departments before the event to be organized and the group arriving at the hotel:

- Professionally answer customer questions and understand their needs and requirements;

- Develop strategies to effectively improve sales;

- Consistently meet or exceed sales quotas;

- To learn about and share information about the services offered by Fairmont Baku Hotel, including information about guest rooms, guest receptions, the Hotel's history and heritage, activities and local programs:

- Investigate new potential opportunities in accordance with the hotel's sales strategy and be aware of relevant progress in all areas of sales;                                         

- Proactively manage all predefined sales areas and other active account numbers to achieve the set target and ensure maximum productivity:

- Actively follow the sales strategy to search for new potential contacts in all areas of sales, develop them and turn them into active productive accounts;

- To organize familiarization tours of the hotel along with business management.

- In the case of individual corporate e-mails, check daily and respond in a timely manner:

- Update action plans and financial objectives quarterly and achieve set sales goals.

Qualifications

-        Higher education (tourism and hotel management is desirable)

-        Experience in the relevant position

-        Knowledge of Opera PMS Software, Microsoft Windows  computer programs

-        Excellent communication skills, both written and verbal required

-        Strong interpersonal and problem solving abilities

-        Highly responsible & reliable

-        Ability to focus attention on guest needs, remaining calm and courteous at all times

-        Must possess professional telephone etiquette and have an excellent command

-        Fluent Azerbaijani, English, Russian language

-        Strong team player who can work independently in a fast paced environment

-        Dynamic, willing to learn

-        Have good sales and presentation skills

-        Ability to manage multiple tasks at the same time