Assistant Reservation Manager

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai, United Arab Emirates. As an integral part of our hospitality organization, you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.

·  Assist in managing and overseeing the daily operations of the reservation department
·  Process reservations efficiently through various channels, including phone, email, and online booking systems
·  Monitor and update room availability and rates in the property management system
·  Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
·  Train and mentor reservation agents, providing guidance on best practices and company policies
·  Analyze reservation trends and provide regular reports to senior management
·  Handle complex reservation inquiries and resolve guest complaints professionally
·  Implement and maintain standard operating procedures for the reservation process
·  Stay updated on hotel promotions, packages, and services to effectively upsell to potential guests
·  Ensure all reservation correspondence is handled within 24 hours
·  Manage group bookings and coordinate with the sales team for large reservations
·  Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications

·  Proven experience in hotel reservations or a similar role within the hospitality industry
·  Proficiency in reservation systems, Global Distribution Systems (GDS), and property management software
·  Excellent interpersonal and communication skills, with the ability to interact professionally with guests and team members
·  Strong customer service orientation with a focus on delivering high-quality guest experiences
·  Demonstrated sales skills and ability to upsell hotel services and room types
·  Detail-oriented with excellent organizational and time management abilities
·  Ability to work efficiently in a fast-paced, dynamic environment
·  Problem-solving skills with a proactive approach to addressing guest concerns
·  Thorough knowledge of hospitality industry standards and best practices
·  Strong leadership qualities with the ability to train and mentor team members
·  Proficiency in Microsoft Office suite and other relevant software applications
·  Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
·  Fluency in English; additional language skills are a plus