Assistant Reservation Manager

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly organized and customer-focused Assistant Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our reservations department, you will play a crucial role in overseeing daily operations, optimizing inventory, and ensuring exceptional guest experiences.

·  Assist in managing the daily operations of the reservations department
·  Collaborate with Sales, Revenue Management, and Marketing teams to develop and implement new packages and rates
·  Oversee the training and development of Reservation Agents
·  Monitor and balance guestroom inventory, addressing capacity challenges and finding solutions
·  Handle guest inquiries and complaints related to reservations
·  Assist in creating and managing department incentive programs
·  Support the scheduling and payroll processes for the reservations team
·  Conduct regular team meetings to ensure effective communication
·  Assist in the recruitment and onboarding of reservations staff
·  Analyze sales reports and provide insights to optimize reservation strategies
·  Stay updated on local tourism trends and adjust reservation strategies accordingly
·  Ensure compliance with company policies and procedures

Qualifications

·  Previous leadership experience in a hotel environment, preferably in reservations
·  Strong working knowledge of Opera Property Manager System (PMS)
·  Familiarity with Central Reservation Systems (CRS)
·  Excellent communication and interpersonal skills
·  Strong analytical and problem-solving abilities
·  Proficiency in Microsoft Office suite, particularly Word and Excel
·  Detail-oriented with exceptional organizational and time management skills
·  Ability to work efficiently in a fast-paced, high-pressure environment
·  Knowledge of revenue management principles
·  Familiarity with local tourism and hospitality trends in Jeddah, Saudi Arabia
·  High School diploma required; Bachelor's degree in Hospitality Management or related field preferred
·  Fluency in English; Arabic language skills are a plus

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.