Assistant Reservation Manager

Job description

Company Description

Novotel Makassar Grand Shayla

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
·  Supporting & Handling Email Reservations
·  Taking Internal & External calls follow LISTEN/LQA Standard
·  Perfect Arrival Check 
·  Rate Loading
·  Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
·  Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
·  As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

Qualifications

·  Minimum of 2 years of relevant experience in the reservations sales
·  Strong working knowledge of CRS, PMS, TARS or distribution systems
·  Results Orientated
·  External and internal environment understanding 
·  Ability to work effectively and contribute in a team 
·  Great communication, presentation and influencing skills 
·  Customer/Commercial focus
·  Team support and development mindset for the team
·  Multicultural awareness and able to work with people from diverse cultures 
·  Flexible and able to embrace and respond to change effectively 
·  Self-motivated and energetic

Additional Information

·  Possess skills of leadership, developing, strategic thinking, problem solver. 
·  Excellent communication.
·  Results and service oriented with an eye for details.
·  Ability to multi-task, work well in stressful & high-pressure situations.
·  A team player & builder.
·  A motivator & self-starter.
·  Well-presented and always professionally groomed.