Assistant Manager, Reservations

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Leads the Reservation Teams of Fairmont The Palm.
·  Hires and develops talent for future growth within the company
·  Implements practices and initiatives that creates an engaged, motivated and cohesive team that works together to achieve common objectives
·  Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests’ engagement
·  Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
·  Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
·  Is fluent in revenue enhancing and benchmarking tools including, however not limited to IDEAS, Demand360, OTA Insight and Revenue Insight
·  Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
·  Manages and leases with other department on all room upsell programs / platforms to maximize rate and guest satisfaction
·  Other tasks as assigned.

Qualifications

·  Minimum 2 Years’ experience as an Assistant Reservations Manager
·  Minimum 3 Years’ experience in leading Room Reservations Teams
·  Knowledge of Accor Distribution and Reservation systems a must
·  Experience from working in Resorts a plus