Assistant Manager Reservation
Jaipur (Jaipur)
Job description
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
· modifying existing bookings, and answering questions related to their stay.
· Monitor room availability and manage inventory to maximize occupancy and revenue potential.
· Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
· Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
· Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
· Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
· Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
· Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
· Conduct regularly scheduled departmental meeting
· Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
Qualifications
· Bachelor's degree in Hospitality Management, Business Administration, or related field
· 3-5 years of experience in hotel reservations
· Proficiency in revenue management systems and Property Management Systems (PMS)
· Strong analytical skills with the ability to interpret data and make strategic decisions
· Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
· Excellent communication skills, both verbal and written
· Proven experience with pricing strategies and yield management
· Strong customer service orientation with the ability to handle complex situations
· Detail-oriented with excellent organizational and time management skills
· In-depth knowledge of the hospitality industry and current market trends
· Revenue Management certification preferred
· Ability to work in a fast-paced environment and adapt to changing market conditions
· Demonstrated leadership skills and ability to work effectively in a team