Assistant Manager- Outlet

Job description

Job Description

·  Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
·  Analyze and submit month-end reports and identify deviation from business plan goals
·  Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
·  Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
·  Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
·  Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
·  Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
·  Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
·  Handle guests’ complaints and comments tactfully and efficiently
·  Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
·  Maintain department communication logbook and updated notice board
·  Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
·  Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
·  Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
·  Ensure that health, safety and security procedures are in place in the outlet
·  Attend all briefings, meetings and trainings as assigned by management
·  Perform proper handover and communication to the next shift
·  Assist other food & beverage outlets with their operations during peak times or when required
·  Interview, select and recruit outlet employees
·  Identify and develop team members with potential
·  Conduct performance review with the team
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
·  Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
·  Prepare payroll and gratuity reports
·  Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

·  Secondary / High school education
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 2 years of relevant experience in a similar capacity
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  High degree of professionalism with sound human resources management and business acumen capabilities
·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times