Assistant Manager - IRD - Pullman Chennai Anna Salai

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

  Operations

·  Ensures guests are well looked after, from the moment they arrive to the time they leave
·  Enquires whether guests are satisfied  with the IRD experience
·  Offers attentive service to guests, adapting to any constraints
·  Establishes good relations with guests, offering advice and fostering customer loyalty
·  Ensures guests are well looked after, from the moment they arrive to the time they leave
·  Enquires whether guests are satisfied  with the IRD experience
·  Offers attentive service to guests, adapting to any constraints
·  Establishes good relations with guests, offering advice and fostering customer loyalty

Financial

·  Takes part in inventories and manages stocks under his/her responsibility
·  Increases revenue for the point of sale through additional sales techniques
·  Prepares and analyses financial reports/results and implements corrective actions as necessary
·  Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
·  Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Other Responsibilities

 

·  Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

·  Managing multiple events with highest levels of proficiency.

Qualifications

·  Degree in Hotel Management/ any other graduate
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 1 year of relevant experience in a similar capacity
·  Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities