Assistant Manager -Guest Service
Ernakulam, INDIA Sales
Job description
Job Description
We are seeking a dynamic and experienced Assistant Manager -Guest Service to join our Food & Beverage Service Team who will be reporting to Head Chef. As an Assistant Manager -Guest Service, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.
· Manage and optimize inventory levels and stock control to minimize waste and maximize resources
· Develop and implement strategies to increase revenue and profitability of the outlet
· Prepare and analyze financial reports, taking corrective actions as necessary
· Oversee staffing levels to meet operational demands and special events efficiently
· Ensure high standards of food quality, presentation, and customer service
· Conduct regular team briefings and training sessions to enhance product knowledge and service skills
· Maintain and update guest history records to facilitate personalized service for repeat customers
· Ensure compliance with food safety and hygiene standards
· Manage the outlet's budget, controlling costs without compromising quality
· Collaborate with other departments to support overall business objectives
· Resolve customer complaints promptly and professionally
· Implement and monitor promotional activities to drive sales and customer engagement
· Stay informed about local food and beverage trends in Kochi and incorporate them into the outlet's offerings
Qualifications
· Proven experience in guest services or hospitality industry, preferably in a supervisory role
· Strong understanding of hotel operations especially in Food & Beverage Service
· Excellent customer service skills with a focus on guest satisfaction
· Demonstrated leadership abilities and experience in training and developing team members
· Strong problem-solving skills and ability to handle guest complaints effectively
· Excellent communication and interpersonal skills
· Ability to multitask and work efficiently in a fast-paced environment
· Detail-oriented with strong organizational skills
· Flexibility to work varying shifts, including weekends and holidays
· Knowledge of health and safety regulations in the hospitality industry