Assistant Manager Guest Service

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Position Overview:  

·  Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
·  Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
·  To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
·  Responsible for sales according to hotel task .
·  Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
·  Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
·  Assists in conducting training for all Guest Service team.
·  Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department..

Qualifications

·  Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
·  Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
·  To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
·  Responsible for sales according to hotel task .
·  Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
·  Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
·  Assists in conducting training for all Guest Service team.
·  Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department..