Assistant Manager – Front Office (Fixed Term, 12 Months – Maternity Cover)

Job description

Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

Are you a natural leader with a passion for creating unforgettable guest experiences? The Pullman Rotorua is seeking an enthusiastic and dedicated Front Office Assistant Manager to join our vibrant team! This is a fixed term role for 12 months maternity cover reporting to the Front Office Manager and working closely with the wider Rooms Division leadership team.

Job Description

In this hands-on leadership role, no two days will be the same. You will support the smooth day-to-day operation of the Front Office, lead and inspire the team, and ensure every guest interaction reflects Pullman’s elevated service standards. Your ability to balance operational excellence with people leadership will be critical to success.

What You’ll Be Doing

·  Supervising daily Front Office operations, including guest arrivals, departures, and overall guest journey.
·  Supporting the Front Office Manager and Front of House Manager with team leadership, briefings, and meetings to foster a culture of collaboration and excellence.
·  Managing room allocations and ensuring seamless check-in and check-out processes.
·  Liaising closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth hotel operations.
·  Coaching, mentoring, and motivating the Front Office team to consistently deliver exceptional service.
·  Assisting with financial and administrative responsibilities including rostering, forecasting, and cost control to support departmental performance.
·  Ensuring compliance with Accor brand standards, policies, and health & safety requirements.
·  Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson (GM).
·  Perform any other reasonable request as required by your Supervisor or Hotel Management.

Qualifications

·  Diploma or qualification in Hospitality Management or Business Administration (preferred).
·  New Zealand Full Driver’s License
·  Minimum 2 years’ experience in the hotel industry, with strong Front Office operational experience.
·  Proven leadership capability with the ability to engage, mentor, and develop a diverse team.
·  Strong communication, organisation, and time-management skills.
·  A genuine passion for guest service and creating memorable experiences.
·  Solid working knowledge of Opera PMS, Microsoft Office, and New Zealand employment legislation.
·  Valid New Zealand First Aid Certificate (Preferred).
·  You must have valid New Zealand working rights, as sponsorship is not available for this role.

Additional Information

What’s in it for you:

· 
Opportunities for career development and global mobility within the Accor network.

· 
Staff discounts at Accor hotels worldwide.

· 
Training programs and access to learning platforms to support your growth.

· 
Availability to work on weekends.

· 
A vibrant, inclusive workplace where your ideas and contributions are valued.