Assistant Manager / Executive - F&B Sales

Job description

Key tasks

• Having good knowledge in food and beverage enabling him/her to sell the outlets or events.
• Securing new accounts, maintaining existing accounts and executing sales and marketing strategies to maximize the profitability of the food and beverage department while maintaining guest satisfaction
• Developing and maintaining relationships with key clients in order to produce group business
• Report directly to the food and beverage manager
• Maintain a good relationship with all departments inside the hotel
• Marketing oriented and having the ability to prepare marketing plans
• Understands the overall market in which they sell - competitors' strengths and weaknesses, economic trends, supply and demand, etc.
• Ensures a high level of customer satisfaction
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all guests
• Having a good knowledge in the market and ready to visit companies and get new accounts and business from them.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Sales
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Power Point
·  Micros
·  Opéra