Assistant Manager - Butler

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

Butler Operations

·  To supervise Butler Supervisors and Butlers on duty
·  To maintain the quality and consistency of standard and to train the Butlers on improvement areas
·  To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
·  To increase guest interaction and to drive the Trust you score of the property.
·  To assist the Head Butler in achieving the KPI of the department.
·  To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
·  To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
·  To ensure through effective supervision that all services offered are always available, and provide alternatives
·  Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
·  Responsible for promoting Palace facilities, services and product to the targeted guest group
·  To assist Head Butler to resolve any issues.
·  To meet and welcome most of the guests personally
·  To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
·  To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
·  To share with Head Butler any complaints, guests comments and problems.
·  To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
·  To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
·  To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
·  To supervise butler pantries.
·  To assist Head Butler for Operating Equipment inventory
·  Check Butler’s grooming in accordance with hotel standard.
·  Work closely with Housekeeping to ensure correct room status at all times.
·  To handle any DND room within 24 hours.
·  Log security incidents and accidents in accordance with hotel policies and procedures
·  Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
·  To support the implementation of Fairmont core values

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.