ASSISTANT IT MANAGER

Job description

Company Description

Discover one of the best of Muang Thong Thani at ibis Bangkok IMPACT. This ibis in Bangkok is perfectly located at the heart of the largest exhibition centre in Thailand. As your best choice of stay, this 3 star hotel in Bangkok is just a few steps away from IMPACT Arena when you plan to participate on your next event or concert. It offers international standard at the best price you cannot find elsewhere

Our ibis Bangkok has 587 rooms to make you feel like home and offer the best sleep whether it would be for your next leisure or business travel. Presenting 2 room types with standard twin and queen bedrooms. The rooms are cozy with modern furniture and standard features. Moreover, our homey room includes flat screen TV, mini fridge, safe and also coffee and tea tray. Therefore, guests can kick back and enjoy the choice of their favorite channels after a long day. Feel fresh and ready for your meeting after a good night sleep on our ibis bed. Most importantly, there are wheel chair friendly rooms on every floor.

Job Description

As an Assistant IT Manager, you will oversee and maintain the hotel’s IT operations to ensure the seamless functionality of networks, software applications, hardware, and security systems. This role includes providing daily technical support to hotel staff by troubleshooting hardware, software, and network issues, as well as responding to guest IT-related requests, such as Wi-Fi connectivity and in-room technology needs. You will also document IT procedures, system configurations, and troubleshooting steps, and assist in preparing user guides and training materials for staff and guests.
We’re looking for a proactive problem-solver who stays up to date with the latest technology trends and can propose necessary improvements to enhance efficiency and guest satisfaction.
 

Qualifications

•2-3 years of experience in IT support, system administration, or a similar role, ideally within the hospitality industry.

•Familiarity with hotel management software (PMS), especially OPERA Cloud, as well as network and server management and guest service technologies.

•A forward-thinking mindset with the ability to identify and recommend technological improvements.

•Strong verbal and written communication skills to effectively collaborate with staff, assist guests, and liaise with vendors.

•A detail-oriented and solution-driven approach, with the ability to work independently and manage multiple priorities.

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.