Assistant Housekeeping Manager

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

·  Assist the Executive Housekeeper and Assistant Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
·  Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
·  Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
·  Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
·  Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
·  Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
·  Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
·  Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
·  Ensure that room cleaning productivity is monitored closely and maintained
·  Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
·  Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
·  Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
·  Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
·  Doing performance reviews as part of KPI and follow through the actions required for team development.
·  Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
·  Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
·  Assist the Executive Housekeeper and Assistant Housekeeper in sustaining the Planet 21 program initiatives within the department and throughout the Hotel.
·  Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
·  Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
·  Process timesheets to meet deadlines, ensuring accuracy.
·  Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
·  Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
·  Ensure required levels of stock are available and order to par levels if necessary.
·  Ensure all department equipment and work areas are maintained to a high standard.
·  Ensure security of guest rooms and keys.
·  Assist with regular stocktaking.
·  Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
·  Any other reasonable request within your range of competence as required by your Supervisor or Management.

Qualifications

·  Previous Housekeeping management experience, in a similar role is essential.
·  Experienced in the luxury market, previous 5 Star experience essential.
·  Strong operational background with experience in the implementation and management of brand standards
·  Experience in the coaching and development of a professional management team.
·  Sound knowledge of Opera and Microsoft applications.
·  Proven experience with cost control including payroll, expenses and forecasting
·  Well groomed & articulate in communication.
·  Fluent written and spoken English
·  Excellent time management, organisational skills and ability to work autonomously.