Assistant Front Office Manager

Job description

Company Description

The Hotel

Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.

Artistic flair in every corner

With feminine lines standing in striking contrast to the neighbouring office, the building itself is a modern work of art. Once inside, guests can peruse the owner’s personal collection of paintings and antiques, which adorn every wall and hall of this distinctive establishment. Each room in our luxury hotel offers the smooth lines of an art deco décor, finished with the classic artistic accents that our boutique lifestyle hotel in Saigon is renowned for. For a touch of artistic flair in unique and luxurious surroundings, Hôtel des Arts is the jewel of Saigon, a 5 star hotel that is simply beyond compare.

Be transported to a bygone era

From the style of our luxury hotel to the touches of times gone by dotted all around the property, Hôtel des Arts can transport you to an era long gone. The Restaurant and Rooftop Bar on the 23rd floor pays homage to an era of speakeasy gatherings while the Saigon Kitchen offers a stylish and unique design inspired by classic Asian street food markets. Taking a side-step to the French elegance on its journey to old world glamour, Café des Beaux Arts features light and bright décor where you can take your afternoon tea, surrounded by the soft sounds of piano music, while you enjoy a book from our library. Each culinary experience to be had in our 5 star hotel is nothing short of whimsical and transformative, from the menus to the fine surroundings in which we invite you to dine.

Award winning luxury hotel

With its exceptional customer experience, world class accommodation and luxury offerings, Hôtel des Arts Saigon is honored to take out the prestigious titles “Leading Lifestyle Hotel in Asia” by World Travel Awards, “Luxury Boutique Hotel” and “Luxury Architecture Design Hotel” in Southeast Asia by World Luxury Hotel Awards, and “Luxury Best Traditional Hotel” by Luxury Travel Guide Awards for its distinctive modern romantic design and unique bespoke services. For award-winning luxury in a 5 star hotel that prides itself on providing a glamorous and specialized service, look no further than our boutique lifestyle hotel in Saigon.

Job Description

OBJECTIVES

Reporting directly to Director of Rooms, the Assistant Front Office Manager is responsible for assisting Front Office team in the overall day to day operations of the hotel whilst on duty.  At all times the Assistant Front Office Manager is expected to lead by example - their behaviours, speech and appearance must be without fault.  Their treatment of staff must be courteous and discretionary.  Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.

KEY RESPONSABILITIES

Front Office Operation

·  Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
·  Check that all Front Office employees report to work punctually and are well groomed before each of their shift
·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
·  Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
·  Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Liaise with Finance Department to ensure that credit procedures are properly carried out
·  Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
·  Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
·  Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
·  Handle all guest correspondences and ensure prompt follow-ups
·  Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

·  Interview, select and recruit Front Office employees
·  Identify and develop team members with potential
·  Conduct performance review with the team
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Prepare detailed induction programs for new employees
·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
·  Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
·  Prepare payroll and gratuity reports
·  Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Knowledge and Experience

·  Diploma in Tourism & Hospitality Management
·  Minimum 3 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times

Additional Information

·  Employee benefit card offering discounted rates in Accor Hotels worldwide
·  Develop your talent through Accor’s learning programs
·  Opportunity to grow within your property and across Accor’s Luxury hotels
·  Ability to contribute to local community and make a difference through our Corporate Social Responsibility