Assistant Front Office Manager

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

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Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

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Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

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Conduct daily briefings and ensure that all pertinent information is well received by team members 

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Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

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Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

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Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

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Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

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Liaise with Finance Department to ensure that credit procedures are properly carried out 

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Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

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Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

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Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

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Handle all guest correspondences and ensure prompt follow-ups 

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Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

Qualifications

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Diploma in Tourism & Hospitality Management  

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Minimum 3 years of relevant experience in a similar capacity  

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Excellent reading, writing and oral proficiency in English language 

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Ability to speak other languages and basic understanding of local languages will be an advantage 

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Good working knowledge of MS Excel, Word, & PowerPoint