AM - Outlet

Job description

Job Description

·  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
·  Ensures guests are well looked after, from the moment they arrive to the time they leave
·  Enquires whether guests are satisfied throughout the meal
·  Offers attentive service to guests, adapting to any constraints
·  Establishes good relations with guests, offering advice and fostering customer loyalty

 

·  KEY OPERATIONAL RESPONSIBILITIES

Financial

·  Takes part in inventories and manages stocks under his/her responsibility
·  Increases revenue for the point of sale through additional sales techniques
·  Prepares and analyses financial reports/results and implements corrective actions as necessary
·  Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
·  Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Operational

·  Organizes the work for the team, including the need to multi-skill in employees for job requirements
·  Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
·  Continuously takes initiatives to enhance and improve the team member’s product knowledge.
·  Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
·  Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
·  Ensures the point of sale is prepared to a high standard in order for:

• Taking guests' orders

• Equipment is used correctly

·  Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
·  Checks the quality, speed and overall efficiency of the team/waiting staff.
·  Ensures that the Back of the house service areas are maintained as per the hotel standards.

Business plan /Analysis

·  Supervises the team's sales attributes
·  Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
·  Makes efforts to train the team in up-selling and suggestive selling techniques
·  Helps increase guest loyalty through quality of service
·  Consistently review the VOG report to enhance guest experience

 

Team Management

·  Evolves working methods in line with brand philosophy\
·  Respects labor law, particularly when preparing work schedules
·  Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
·  Ensures his/her staff are well presented (clothing, personal hygiene etc)
·  Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)

 

General Duty

·  Organizes work and number of personnel according to level of activity
·  Shares the responsibility for meeting the department's targets with his/her superior, by:
  - respecting the procedures and internal audits personally applicable
  - ensuring respect of the procedures and internal audits applicable to the team
  - increasing sales
·  Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
·  Respects the instructions and safety guidelines for the equipment used
·  Applies the hotel's security regulations (in case of fire etc)
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

 

Additional Information

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times