Order To Cash Associate

Job description

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

This position will process all received requirements in a timely and accurate manner, according to the OTC transaction processing and interactions.

Key Responsabilities

· Process Process all received requirements in a timely and accurate manner according to the SLA and KPI.
· Report daily metrics.
· The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
· Assure that all requests to be processed have the right approvals and follow the procedure and polices.
· Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance.
· Actively support the implementation of best practices within the department.
· Knowing and following the escalation path when needed dispute or resolution.
· Perform monthend related activities.
· Handle customer service queries internally.
· Additional Responsibilities Assist with ad hoc projects assigned from time to time.

Desired profile

Qualifications :

Required Experience

·  Should have 1 year of experience in operations, preferably from Finance background.
·  English and Portuguese level 85, both written and verbal.
·  Intermediate Excel skills.
·  Experience dealing with customers over the phone.
·  Should have basic knowledge of ERP.

Soft Skills:

·  Be a good team player with a positive attitude and collaboration skills.
·  Flexible to work per the business need.
·  Should have a strong customer service orientation.
·  Organized.

Academic Background:

Studies related to Finance, business administration or Accounting.