User Experience Design & Interaction Researcher, level 2

Job description

Job Summary:
User experience is a key area in the innovation of connected product solutions development at Safran Cabin. The Design researcher / Interaction designer leads the passenger research activities focusing on the context of the passengers in a commercial aircraft interiors and is part of the UX Design & Innovation team.

The purpose of the Design researcher / interaction designer is to build and understanding and maintain the passenger insights of our current products and systems and contribute to our future IoT “connected” innovations. In this role it is very important to translate research data and insights into a very high level of usability of our connected product service systems and contribute as passenger advocate during ideation, testing and improving to the overall cabin experience.

In this role the design researcher / interaction designer is responsible for being hands on with the process of user research, testing, development, content, and prototyping with our tools and methods. Being in the lead of the passenger research and interaction design activities you work closely with the crew researcher and interaction designer in Alkmaar, the Netherlands.

With a global customer base of our Safran Cabin products being able to understand cultural specific user insights are a big pre.

For this we look for a graduated expert in cognitive science, human computer interaction with several years of experience in the aviation sector trends, industry data analysis and passenger experiences cabin trends & designs. Is part of the Cabin Research and Technology activities that related to Connected Products and User Experience Activities.

Summary of Duties:

·  • Support R&T activities within the Cabin Branch that result in Connected Products, Systems, Services and/or Solutions.
·  • Work together with crew context researcher in Alkmaar, the Netherlands
·  • Define and measure quantitative UX goals and metrics in collaboration with Designers, Qualitative Researchers, Engineers and Product Managers.
·  • Examine existing data and product designs to generate hypotheses and plans for high-impact research.
·  • Develop code and statistical models to understand user experience.
·  • Drive change by communicating findings to stakeholders in the company. Make research findings convincing and actionable for both research experts and non-experts.
·  • Understand object models and drive efforts for restructuring complex information architectures.
·  • Deliver clickable prototypes and design specs that guide development efforts at a rapid pace.
·  • Document end-to-end journeys, ecosystems, and blueprints. And conduct process analysis to find opportunities for improvement
·  • Collaborate with product managers, engineering, researchers, business/operations teams, external vendors, and designers that deliver on business objectives
·  • Works with user groups to ensure that design experience requirements and objectives are met

Complementary description

·  • Leads design and discovery research, collaborating with other internal teams to understand the user problem to be solved
·  • Employ a mixed-methods approach to gathering both generative, evaluative feedback, contextual, lab-based, longitudinal and remote methods on designs and concepts.
·  • Define, plan and conduct research with both qualitative studies and quantitative methods through primary field research, behavioral analysis, secondary research, surveys, remote usability testing, lab studies, hypothesis testing, and other methods (existing or invented) that you identify to be most effective. Methods may include: heuristic evaluations ethnography, field studies, participatory design, experience mapping, card sorting, moderated and unmoderated remote testing, in-depth user interviews, as well as stakeholder interviews

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Cabin provides all elements of a seamlessly integrated Cabin Interior. From the overhead bins, lavatories and galleys to crew rests and cargo containers, either as independent world class products or as a fully integrated cabin. The company is headquartered in Huntington Beach in Southern California, USA and operates 30 sites in 11 countries. The over 13.000 employees across the globe serve virtually all the airlines, aircraft leasing companies and airframe manufacturers worldwide.

Desired profile

Job requirements

Qualifications:
Education: BS Degree in Engineering, Cognitive Science, or Human Computer Interaction from a recognized institute
Experience: Minimum of 4 years of in aviation industry trends, industry data analysis and passenger experiences cabin trends & designs
Other Skills:
Core Skills

·  • Passenger context research o Desk research, onboard research, user interviews, probes, online surveys, role play, shadowing, etc.
o Setting up and maintaining a passenger user group
o Facilitate creative sessions and create structured reports on research outcomes
o Co-creation with internal teams, customers, passengers and other stakeholders

·  • Communicate aggregated / benchmark results, spread the word and interact with stakeholders within market research, design, innovation and other organizations
·  • Be part of Design & Innovation projects to transfer the context research outcomes in input for the projects and/or participate in the ideation to ensure the passenger needs are met in the outcomes
·  • Ability to articulate design concepts and communicate the user experience vision for products and services
·  • An advanced understanding of web standards, and user-centered design principles
·  • Expert knowledge of product UX design, service design, design thinking, and systems thinking R&T Skills

·  • Knowledge of UX & UI Design & Innovation principles and practices
·  • Work with the user research tools of Safran Cabin
·  • Skilled in co-creation, context research, creative facilitation and user interviews
·  • Able to translate passenger insights, trends and data in problem statements, interaction design concepts and product service ideas
·  • Be part of and contribute to design & innovation projects and be the passenger advocate ensuring the passenger needs are met in the solution space People, Process & Analytical Skills

·  • Passenger interview skills
·  • Understanding of cultural differences, preferably able to build cultural bridges
·  • Emphatic skills to gain trust and ensure we not only get to understand the needs of the passenger but also engage with participants and make them part of our passenger user group
·  • Analytical skills to translate research outcomes in data that supports decisions Technical Skills

·  • A portfolio that demonstrates knowledge and understanding of advanced visual design concepts, such as modular design, design systems, and micro-interactions.
·  • Knowledge of 3D & Graphic design and computer programming principles, tools, and technologies
·  • Knowledge of GUI development principles, tools, and technologies
·  • Knowledge of database principles, tools, and technologies
·  • Knowledge in MS Office Suite, Adobe Suite, Trimble SketchUp, Sketch, Pixelmator, Java, HTML, JavaScript, JQuery, SQL, Matlab and STATA

ID: DOTH - 80295

Specificity of the job

Traveling may be required.

Company information

Safran Cabin

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Cabin provides all elements of a seamlessly integrated Cabin Interior. From the overhead bins, lavatories and galleys to crew rests and cargo containers, either as independent world class products or as a fully integrated cabin. The company is headquartered in Huntington Beach in Southern California, USA and operates 30 sites in 11 countries. The over 13.000 employees across the globe serve virtually all the airlines, aircraft leasing companies and airframe manufacturers worldwide.